The development of field service management (FSM) systems is witnessing a shift from extensive innovation towards a pronounced focus on cost optimization. Artificial intelligence (AI) has expanded its reach in the FSM domain, offering an array of features to aid dispatchers and technicians.
Telecommunications and utilities are two very specific industries that existed separately for a long time. We are currently witnessing a consistent change in this state of affairs, as synergies between the two have become increasingly significant in recent years.
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